In this section, you will watch a video on someone closing a sale over the phone and then answer some questions.
Are you a closer?
Part 1
Questions 1-5
Watch the video and answer the questions below:
Part 2
Questions 6-10
1. What is the primary goal of a sales closing call? 6
a) To provide detailed product information
b) To finalize the sale and secure commitment
c) To gather market research data
d) To build a long-term relationship
2. Which of the following is a common objection that salespeople need to overcome during the closing process? 7
a) Product availability
b) Customer's lack of time
c) Price or cost concerns
d) Technical specifications
3. What is an effective technique for handling objections during a sales call? 8
a) Ignoring the objections and pushing for the sale
b) Acknowledging the objections and providing solutions
c) Changing the topic to avoid the objection
d) Offering a discount without understanding the objection
4. What does the term "ABC" stand for in sales? 9
a) Always Be Creative
b) Always Be Closing
c) Always Be Courteous
d) Always Be Compromising
5. How can a salesperson effectively build trust with a potential customer during the closing process? 10
a) By making exaggerated claims about the product
b) By being honest and transparent about the product and process
c) By pressuring the customer into a quick decision
d) By offering the lowest price possible